Client Testimonial – Ecomtrade

May 5, 2026

Industry: E‑commerce

Service Provided: R&D Tax Advisory & HMRC Enquiry Support

 

Ecomtrade, a UK‑based e‑commerce business, partnered with Bonham & Brook after facing a complex HMRC inquiry into its R&D tax claims. Having previously worked with another consultant, the company found the process burdensome and increasingly risky. A peer recommendation led them to Bonham & Brook, and from the start the difference was clear.

 

The Challenge

Ecomtrade faced a difficult HMRC enquiry after a previous consultant mishandled their R&D claims spanning multiple financial years. With £60k under review and no clear path forward, the process became increasingly stressful and time‑consuming. The lack of HMRC contacts and technical expertise left the business exposed and uncertain.

 

The Solution

Bonham & Brook stepped in with deep technical knowledge and direct HMRC experience. The team guided Ecomtrade through the Alternative Dispute Resolution (ADR) process, preparing them thoroughly and ensuring compliance at every stage.

  • Expert guidance from ex‑HMRC specialists and experienced R&D consultants
  • Clear preparation for ADR meetings
  • Ongoing support across technical writing and financial justification

 

“Any query we had, Malcolm was always responding, even over the weekends. Extremely helpful and professional.”

 

Impact & Results

  • HMRC enquiry successfully resolved
  • £60k payment released, easing cash flow pressures
  • Stronger understanding of R&D requirements and timelines
  • Confidence restored in future claim

 

“We couldn’t be happier with the outcome. The Bonham & Brook team were professional and responsive. Their expertise made a complex HMRC enquiry manageable, and we now trust them as long‑term partners.”

Roberto Auriemma

Director, Ecomtrade

 

Why Bonham & Brook?

The difference was clear: technical expertise, friendly professionalism, and responsive communication. Unlike previous experiences, Ecomtrade felt supported and valued throughout.

 

Working with Bonham & Brook

  • Clear guidance from experts with HMRC experience
  • Fast responses that built confidence at every stage
  • Professional team that was approachable and supportive
  • Ongoing communication that made a complex process feel manageable

 

Looking Ahead

With HMRC tightening R&D requirements, Ecomtrade is exploring additional services with Bonham & Brook, including patents and grants. The partnership continues to deliver value, ensuring resilience and growth in a challenging environment.

 

Bonham & Brook has a score of 4.8/5 on Trustpilot, click here to see what our clients think about us 

To discuss how Bonham & Brook can help your business contact us today 

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